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1. THE FOLLOWING TERMS AND CONDITIONS WILL APPLY TO YOUR
BOOKING. THE PERSON NAMED ON THE BOOKING FORM/KEY FORM WILL BE
RESPONSIBLE FOR ALL THE MEMBERS OF HIS/HER PARTY. A CONTRACT
BETWEEN YOU AND US WILL COME INTO EXISTENCE WHEN WE ISSUE YOU
YOUR WRITTEN CONFIRMATION DOCUMENTS.
2. PAYMENT CAN BE MADE IN FULL OR BY DEPOSIT TO RESERVE YOUR
HOLIDAY RESERVATION. THE DEPOSIT REQUIRED TO RESERVE YOUR
HOLIDAY IS £50.00.
3. THE BALANCE PAYMENT MUST BE PAID 42 DAYS PRIOR TO THE START
OF YOUR HOLIDAY. IF A BOOKING IS MADE WITHIN 42 DAYS OF THE
START OF YOUR HOLIDAY PAYMENT MUST BE MADE IN FULL AT THE TIME
OF BOOKING.
4. FAILURE TO PAY THE FULL COST OF YOUR HOLIDAY BY THE BALANCE
DUE DATE MAY RESULT IN THE CANCELLATION OF YOUR HOLIDAY
RESERVATION WITHOUT ANY REFUND.
5. ARRIVAL TIME IS AS STATED ON YOUR KEY FORM, DEPARTURE TIME
IS 10.00 AM.
6. IF YOU WISH TO CANCEL YOUR HOLIDAY PLEASE TELEPHONE MOBILE
07859 803038 .
YOUR CANCELLATION MUST ALSO BE NOTIFIED TO US IN WRITING WITH
THE RETURN OF ANY DOCUMENTS TO US. YOUR CANCELLATION DATE WILL
START FROM THE DAY WE RECEIVE YOUR WRITTEN CONFIRMATION. IN
ADDITION TO ANY CHARGE FOR PRIVILEGE PASSES YOU WILL INCUR THE
FOLLOWING CANCELLATION CHARGES AS SHOWN BELOW, WHICH WILL COVER
OUR COSTS.
|
NO OF
DAYS IN ADVANCE OF HOLIDAY START DATE OF HOLIDAY START
DATE |
CANCELLATION CHARGES PAYABLE
PER WEEK PAYABLE PER WEEK |
| |
|
|
MORE
THAN 42 DAYS |
BOOKING
DEPOSIT |
|
42 TO 28
DAYS |
40% OF
TOTAL HOLIDAY COST |
|
28 TO 4
DAYS |
60% OF
TOTAL HOLIDAY COST |
|
LESS
THAN 4 DAYS |
100% OF
TOTAL HOLIDAY COST |
PLEASE
NOTE THAT THE MINIMUM CHARGE IS £50 PER WEEK (OR PART WEEK)
CANCELLED
AND ONCE PAID
FOR, NO REFUND ON SITE PASSES WILL BE GIVEN.
7. WE THE OWNERS INTEND OUR CARAVAN TO BE USED FOR FAMILY
HOLIDAYS AND ARE UNABLE TO ACCEPT BOOKINGS FOR GROUPS OF YOUNG
PEOPLE OF MIXED OR SINGLE SEX UNDER THE AGE OF 21 YEARS OR
SINGLE SEX PARTIES OF ANY AGE.
8. NO PETS ARE ALLOWED IN THE CARAVAN UNDER ANY CIRCUMSTANCES.
IF YOU ARE FOUND WITH A PET YOU WILL BE ASKED TO LEAVE WITHOUT
ANY REFUND, IN ADDITION YOU WILL BE SENT A BILL FOR A FULL
SPRING CLEAN OF THE CARAVAN AND ANY ADDITIONAL CLEANING
REQUIRED.
9. CLEANING, THE CARAVAN WILL BE THOROUGHLY CLEANED BETWEEN
HOLIDAYS HOWEVER BECAUSE ONLY A LIMITED PERIOD IS AVAILABLE IN
WHICH TO CLEAN THE CARAVAN WE ASK YOU TO LEAVE THE CARAVAN AND
ITS CONTENTS CLEAN AND TIDY.
10. YOU THE HIRER ARE RESPONSIBLE FOR THE CARAVAN AND
UNDERTAKES ALL REASONABLE CARE OF IT AND TO REPLACE ANY
BREAKAGES OR DAMAGE CAUSED. ALL ITEMS OF INVENTORY CAN BE
PURCHASED FROM KILN PARK STORES LOCATED AT THE MAIN RECEPTION.
11. WE THE OWNERS RESERVE THE RIGHT TO CANCEL YOUR CONFIRMED
BOOKING AT ANYTIME, DUE TO UNFORESEEN CIRCUMSTANCES BEYOND OUR
CONTROL AND REFUND ALL MONIES PAID. IN NO EVENT SHALL ANY MONIES
REFUNDED EXCEED THE RENTAL FOR THE CARAVAN. WE WILL ALSO ATTEMPT
TO REFUND ANY MONIES PAID FOR PRIVILEGE PASSES BUT THIS CAN NOT
BE GUARANTEED.
12. WE THE OWNERS WILL NOT BE LIABLE FOR ANY INJURY OR DEATH,
LOSS OF PROPERTY, DAMAGE SUFFERED BY THE HIRER OR ANY MEMBER OF
YOUR PARTY, YOUR BELONGINGS ARE ALSO YOUR OWN RISK DURING YOUR
STAY.
13. ALL INFORMATION IS GIVEN IN GOOD FAITH BUT NO WARRANTIES
ARE MADE REGARDING INFORMATION PROVIDED, EITHER WRITTEN OR ORAL.
14. WE THE OWNERS AND/OR OUR REPRESENTATIVES RETAIN THE RIGHT
TO ENTER OUR CARAVAN AT ANY REASONABLE TIME TO CARRY OUT ANY
REPAIRS DEEMED NECESSARY TO THE CARAVAN OR ANY EQUIPMENT WITH
YOUR CONSENT.
15. IF YOU WISH TO CHANGE YOUR HOLIDAY ARRANGEMENTS ONCE WE
HAVE ISSUED YOUR HOLIDAY CONFIRMATION A FEE OF £25 WILL BE
CHARGED.
16. PRIVILEGE PASSES, ALL HOLIDAYMAKERS NAMES ARE REGISTERED AT
KILN PARK IF YOU HAVE PAID FOR YOUR PASSES IN ADVANCE YOU CAN
COLLECT FROM RECEPTION ON YOUR ARRIVAL. PRIVILEGE PASSES ENTITLE
YOU TO FULL USE OF THE BRADLEY BEAR CLUB, T-Co & SWIMMING POOLS
PLUS ALL THE ENTERTAINMENT FACILITIES.
17. WE THE OWNERS WILL NOT BE RESPONSIBLE FOR ANY CHANGE OF
ENTERTAINMENT FACILITIES AS THESE ARE ARRANGED BY KILN PARK.
18. WE WILL ENDEAVOUR TO MEET YOUR SPECIFIC REQUESTS, BUT ARE
VERY SORRY, THEY CANNOT BE GUARANTEED.
19. CUSTOMERS ARE ASKED NOT TO BRING PRIVATELY OWNED ELECTRICAL
APPLIANCES TO THE CARAVAN AS THEY MAY 'TRIP' YOUR CARAVANS FUSE
BOX, IF CUSTOMERS DO SO, THEY USE THE EQUIPMENT AT THEIR OWN
RISK.
20. ALL ELECTRICAL AND GAS APPLIANCES IN THE CARAVAN ARE TESTED
ONCE A YEAR THIS IS FOR YOUR PROTECTION.
21. GUESTS ARE REQUESTED NOT TO SMOKE IN THE CARAVAN.
22. IF YOU NEED ANY MORE INFORMATION PLEASE CALL US ON MOBILE
07809 509287.
23. WE WISH TO GIVE YOU TIME TO CONSIDER THESE CONDITIONS. IF
THEY ARE UNACCEPTABLE TO YOU THEN PLEASE CONTACT US WITHIN 4
WORKING DAYS AND CONFIRM IN WRITING FOR A FULL REFUND.
OUR COMMITMENT TO YOU
WE
THE OWNERS ENDEAVOUR TO MAINTAIN AT ALL TIMES THE HIGHEST
POSSIBLE STANDARDS. SO WITH THIS IN MIND IN THE EVENT OF ANY
COMPLAINT, FAULTS OR BREAKAGES ARISING EITHER ON ARRIVAL OR ONCE
OCCUPATION HAS COMMENCED, THIS MUST BE BROUGHT TO THE ATTENTION
OF THE OWNERS (VIA THE RECEPTION OFFICE OR DIRECT TO US)
IMMEDIATELY SO THAT WE MAY INVESTIGATE AND ATTEMPT TO RECTIFY AS
SOON AS POSSIBLE. REQUESTS FOR COMPENSATION WILL NOT BE
CONSIDERED AFTER THE HOLIDAY HAS ENDED. |
